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At Curabela, your safety and satisfaction are our top priorities. Due to the personal care nature of our products, we follow a strict yet fair return and refund policy.
🚫 No Returns on Used Products
We do not accept returns or exchanges on:
Opened products
Used products
Products with tampered seals
This is to ensure hygiene and safety, especially for pregnant and postpartum mothers.
✅ Eligible Cases for Return / Replacement
We will gladly offer a replacement or refund in the following cases:
You received a damaged or leaked product
You received an incorrect product
You received a product with missing items
⏱️ Reporting Timeline
Any issue must be reported within 48 hours of delivery
Requests raised after 48 hours will not be accepted
📸 How to Raise a Request
Please email us at support@curabela.com
with: Order ID
Clear images/videos of the product and outer packaging
A brief description of the issue
Our team will review and respond within 2–3 business days.
🔄 Resolution Options
Once approved, we will offer one of the following:
Free replacement of the product
OR Refund to the original payment method
Replacement or refund will be processed only after verification.
💰 Refund Timeline
Refunds (if approved) will be initiated within 5–7 business days
The credited amount may take additional time depending on your bank or payment provider
🚚 Shipping Charges
Shipping charges are non-refundable, except in cases where the error is from our side
COD charges (if any) are non-refundable
❌ Cancellation Policy
Orders can be cancelled only before dispatch
Once shipped, orders cannot be cancelled
📞 Need Help?
For any return, refund, or order-related concerns, contact us at:
📧 support@curabela.com
🕒 Customer Support Hours: Monday–Saturday | 10 AM – 6 PM
